Privacy policy
Latest Update: 2 November 2026
Mekar Fragrances respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, shop with us, or use the Mekar App.
Our online store is powered by Shopify, and our mobile application uses additional services, including Supabase, to support its features.
1. Information We Collect
Depending on how you use our services, we may collect:
Personal Information: Name, email address, phone number, billing address, and shipping address.
Account Information: Account details, login-related information, and preferences.
Order Information: Products purchased, order history, payment status, returns, and refunds.
Payment Information: Payment details processed through Shopify and authorised payment providers. Mekar does not directly store complete payment-card details.
Device Information: IP address, browser type, device information, cookies, and usage data.
Communications: Messages, enquiries, feedback, and customer-support requests.
Information may be collected directly from you, automatically when you use our services, or through our service providers.
2. How We Use Your Information
We use your information to:
Process orders, payments, and deliveries.
Create and manage customer accounts.
Provide customer support and respond to enquiries.
Send order confirmations and important updates.
Improve our website, application, and shopping experience.
Protect our services against fraud and unauthorised access.
Send promotional offers where permitted and subject to applicable consent requirements.
Comply with legal obligations.
You may unsubscribe from promotional communications at any time.
3. Sharing Your Information
We may share necessary personal information with trusted service providers, including:
Shopify: Online store operations, checkout, and related services.
Supabase: Mobile application account and backend services.
Payment Providers: Secure payment processing.
Courier Services: Order fulfilment and delivery.
Technology and Marketing Providers: Website functionality, analytics, security, and promotional services where applicable.
Shopify may also process information to provide personalised shopping experiences and advertising-related services.
For more information:
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Shopify Privacy Portal:
https://privacy.shopify.com/en
We may also disclose information when required by law or with your consent.
4. Cookies and Analytics
Our website uses cookies and similar technologies to support essential shopping functions, improve website performance, understand customer activity, and provide relevant promotions.
Where applicable, you can manage your cookie and privacy preferences through our website settings or browser controls.
5. Data Security and Retention
We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
However, no internet-based system is completely secure.
We retain personal information only for as long as necessary to provide our services, fulfil orders, maintain required records, comply with legal obligations, and resolve disputes.
Information that is no longer required will be deleted or anonymised where appropriate.
6. Your Privacy Rights and Account Deletion
Subject to applicable laws, you may request to:
Access your personal information.
Correct inaccurate information.
Delete your account and eligible personal information.
Withdraw consent for certain data processing.
Unsubscribe from marketing communications.
To request account or personal data deletion, contact us at:
mekarhq.ecommerce@gmail.com
Mekar App users may also refer to our Account and Data Deletion page:
https://mekarfragrances.com/pages/delete-account
We may verify your identity before processing a request. Certain transaction, accounting, tax, or security records may be retained where required or permitted by law.
7. Third-Party Services and International Data Transfers
Our website and application may use or link to third-party services, which have their own privacy policies.
Some service providers may store or process personal information outside Malaysia. We take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection requirements.
8. Children's Privacy
Our services are not specifically intended for children.
We do not knowingly collect children's personal information without appropriate parental or guardian consent where required by law.
Parents or guardians may contact us to request the removal of information collected improperly.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, business practices, or legal requirements.
Any updates will be published on this page with a revised date.