FAQ


Frequently Asked Questions

WHAT IS A PERFUME DECANT?
Perfume decants sold in MEKAR are original, authentic perfumes transferred into smaller, more convenient bottles. MEKAR’s process of decanting perfumes from the original packages into smaller spray bottles is done with the utmost care for you. Our perfume decants are currently available in 4 sizes: 3mL, 5mL, 9mL, 20mL.

WHAT ARE THE TYPES OF PERFUMES SOLD IN MEKAR?
Our collection of perfumes ranges from eau de toilette (EDT), eau de parfum (EDP), parfum, elixir, to extrait.

CAN I REFILL MY MEKAR’S EMPTY DECANT BOTTLES WITH A DIFFERENT PERFUME?
Customers are encouraged to refill the same perfume as the one originally decanted in the now-empty spray bottle. This is to avoid contamination of scents due to the mixture of different perfume formulas.

Customers are also encouraged to empty their perfume decants as thoroughly as possible (until the last mist) so that we can refill it to its full capacity accordingly.
Prices are fixed for each capacity offered, so please make sure your empty decant bottle is able to meet its maximum amount required for full refills!

*Refills are available only in-stores.

ARE FULL-BOTTLE PERFUMES AVAILABLE IN MEKAR?
Full bottles are also available for purchase should your favorite perfume decants run out and you’re ready to commit to a full bottle!

WHAT ARE THE PRICES OF PERFUME DECANTS IN MEKAR?
Prices of each decant according to its capacity vary from one perfume to another. The starting price could be as low as RM19 for selected perfumes.

ARE MEKAR’S PERFUME DECANTS REFILLABLE?
Yes! We love it when you walk into our stores (Mekar Bintulu or Mekar Kuching) with empty bottles ready for a refill.

PRODUCT CARE:
Do not expose perfume bottles/decants to heat and direct sunlight. This includes not leaving the perfume inside the car/vehicle for an extended period of time.
Store the perfume decants in a safe area to avoid hard-knocking or falling.
Keep out of reach of children.
Try your best to keep the decant bottles upright. Keep them safe inside a pouch or case before placing them inside your bag or luggage.


FOR ONLINE PURCHASES THROUGH THIS WEBSITE, THE ACCEPTED PAYMENT METHODS ARE AS FOLLOWS:

EGHL PAYMENT GATEWAY

  • Credit/Debit Card
  • e-Wallets: Touch ‘n Go (TnG), Grab, etc.

If you are unable to complete your order or are experiencing any problems regarding payment through our website, kindly provide us the following details:

Name:

Phone No.:

Email:

Shipping Address:

Please ensure the above information is detailed correctly and sent to our email: hello@mekarfragrances.com, or via WhatsApp to +6010-524 8442.


WHAT IS THE SHIPPING RATES?

MALAYSIA ADDRESS

Shipping rates for online purchases via this website are as follows:

Sabah & Sarawak (SS): RM 5

Semenanjung Malaysia (SM): RM 5

WHEN CAN I GET MY TRACKING NUMBER?

Once an order is successfully placed, please allow 1-3 days for the tracking number to be sent to you via email.

WHEN WILL MY ITEM BE SHIPPED & HOW LONG WILL IT TAKE?

Packing and parcel drop-off will be done as soon as possible, while shipping time depends on the courier selected.


Encountered problems with the content of the parcel received? Received a wrong item that is different from your order? Missing an item from the parcel?

Fret not, our Return Policy applies to all items listed on this website to give you peace of mind.

To return your order, please provide us the following information and reference materials:

  • Name
  • Phone Number
  • Order ID
  • A clear photo of the item in the original package received by the courier, and/or a clear video recording showing the unboxing process of the parcel and its content.

Kindly send the above information to us via WhatsApp Chat at +6010-524 8442.

Our team will advise you on the process of returning your order. The process may be different on a case-by-case basis.

*Returns must be requested within seven (7) days upon receiving your parcel from the courier.

**Change of Mind return is NOT allowed.